Terms of Sale
Due to the personal nature of our service, there is no cooling off period. The client agrees that once the order has been placed, the order will not be cancelled or altered and no refund will be given. This does not affect the client’s statutory rights.
Please allow up to 6 weeks for your orders to be ready. Where possible we will try and meet clients’ earlier deadlines, but we cannot be held responsible if these deadlines are not met for any reason.
All goods remain the property of Debbie Wilkinson Studios until paid for in full and will bear the company name.
It is the client’s responsibility to ensure that their order has been accurately documented on the order form, as changes made to the order will be chargeable in full.
Copyright of all images remains the property of Debbie Wilkinson Studios, unless they have been purchased on a USB. Reproduction without written permission of these photographs by any means whatsoever is strictly prohibited, and is a criminal offence under the 1988 copyright act.
Debbie Wilkinson Studios reserves the right to transfer all unpaid amounts to any appointed debt collection service for collection. The client will be liable to pay all collection charges and costs which will be in excess of 15% of the debt and subject to V.A.T.
We only store the images that are ordered, they will be stored on hard drive for 5 years from shoot date, and as such Debbie Wilkinson Studios cannot be held responsible for any loss of images caused by disk failure or deletion, whether or not back up copies have been made.
Booking deposits will be lost if you fail to attend your appointment (both the studio shoot and the viewing session) or if not re-arranged within 48 hours of making the booking. Debbie Wilkinson Studios will always try to accommodate changing schedules and will be happy to refund or postpone any shoot if cancelled or rescheduled within the notice period.
Debbie Wilkinson Studios reserves the right to accept or refuse prize winners/Groupon promotions.
Only one promotional voucher allowed per family at any time.
Using your personal information
What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer feedback and participate in competitions. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about our other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website.
Debbie Wilkinson Studios will not share your information for marketing purposes with any other companies.
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes, special offers and newsletters.
If you no longer wish to be contacted for marketing purposes, please adjust your subscription preferences by clicking on the link at the bottom of one of our emails.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address firstname.lastname@example.org
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit: www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
21st June 2018.
How to contact us
Address: Debbie Wilkinson Studios, 42 Church Street, Sutton, Hull, HU7 4TA
Tel: 01482 644759