Terms and Conditions
Due to the personal nature of our service, there is no cooling off period. The client agrees that once the order has been placed, the order will not be cancelled or altered and no refund will be given. This does not affect the client’s statutory rights.
Please allow up to 6 weeks for your orders to be ready. Where possible we will try and meet clients’ earlier deadlines, but we cannot be held responsible if these deadlines are not met for any reason.
All goods remain the property of Debbie Wilkinson Studios until paid for in full and will bear the company name.
It is the client’s responsibility to ensure that their order has been accurately documented on the order form, as changes made to the order will be chargeable in full.
Copyright of all images remains the property of Debbie Wilkinson Studios, unless they have been purchased on a USB. Reproduction without written permission of these photographs by any means whatsoever is strictly prohibited, and is a criminal offence under the 1988 copyright act.
Debbie Wilkinson Studios reserves the right to transfer all unpaid amounts to any appointed debt collection service for collection. The client will be liable to pay all collection charges and costs which will be in excess of 15% of the debt and subject to V.A.T.
We only store the images that are ordered, they will be stored on hard drive for 5 years from shoot date, and as such Debbie Wilkinson Studios cannot be held responsible for any loss of images caused by disk failure or deletion, whether or not back up copies have been made.
Booking deposits will be lost if you fail to attend your appointment (both the studio shoot and the viewing session) or if not re-arranged within 48 hours of making the booking. Debbie Wilkinson Studios will always try to accommodate changing schedules and will be happy to refund or postpone any shoot if cancelled or rescheduled within the notice period.
Debbie Wilkinson Studios reserves the right to accept or refuse prize winners/Groupon promotions. Only one promotional voucher allowed per family at any time.